Cancellation Policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have/has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Alexander Wirt and Yermek Sautbekov GbR, Sachsenhausener Str. 28A, 16515 Oranienburg, Germany, info@topholz24.eu, Telephone: 033014269764) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached sample withdrawal form, which is not mandatory, to do so.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. The cost is estimated to be between €53.00 and €529.00 EUR. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample withdrawal form (If you wish to withdraw from the contract, please fill out this form and send it back to us.) – To Alexander Wirt and Yermek Sautbekov GbR, Topholz24, Sachsenhausener Str. 28A, 16515 Oranienburg, Germany, info@topholz24.eu, Tel. 033014269764, 03301 4261246 – I/we () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*) – Ordered on ()/received on () – Name of consumer(s) – Address of consumer(s) – Signature of consumer(s) (only if this form is notified on paper) – Date (*) Delete as appropriate. |
Special instructions
If you finance this contract with a loan and later withdraw from it, you are no longer bound to the loan agreement if both agreements form an economic unit. This is particularly likely to be the case if we are also your lender or if your lender relies on our cooperation in financing the purchase. If the loan has already been paid to us when the withdrawal becomes effective, your lender shall enter into our rights and obligations under the financed contract with regard to you in relation to the legal consequences of the withdrawal or return. This shall not apply if this contract relates to the acquisition of financial instruments.